Customer Service

Contacts

For any questions, complaints or concerns, please contact Yoxoi by email at info@yoxoi.com.

Terms and conditions

1. YOXOI online store manager and validity of these General Terms and Conditions

The manager of the YOXOI online store, YOXOI – Technology Hub of Pordenone – Via Roveredo, 20/b – 33170 – Pordenone – Italy, and the customer’s contractual partner is YOXOI, (hereinafter referred to as „we“, „our“ or „YOXOI“). The company YOXOI is registered with the Chamber of Commerce of Pordenone, Italy, with VAT number IT01850920933. Further information on YOXOI can be found in the Company data section.

These Terms and Conditions apply to the sale of goods on our website www.yoxoi.com („Site“).

2. Conclusion of the contract, contract language

2.1 Order process and conclusion of the contract for standard products

The presentation of our goods on our Site represents a binding offer for the conclusion of a contract. Customers select the products they wish to order by clicking on „Add to cart“. The selected products are thus added to their cart. To access the cart, click on the specific icon in the upper right corner of the page (cart). The selected products in the cart can be changed at any time before placing an order by changing the number of items or by clicking „Remove“ or „Edit“ or simply by cancelling the order. By clicking on „Pay Now“, you proceed to the next step of the order.

If you already have an account, you can click on the „Login“ button and log in by entering your email address and password. Otherwise, you can create a new customer account or place an order without registering. If you would like to place an order without first creating a customer account, you must provide your name and address and select a shipping method. The mandatory information is marked with an asterisk (*). Please complete all the mandatory fields, entering valid and correct information. If you enter a delivery address other than your home, you must also specify this address.

Click on the button „Continue with the payment method“ to proceed to the next phase of the order. Here, you can select a payment method from those available. By clicking on „Continue to review and pay“, the order is concluded. At this point you can check your information and the products selected and place a binding order by clicking on „Buy Now“. Any inaccurate details can be corrected before clicking on „Buy Now“. Please note that you can modify your cart (products and quantities) at any time before submitting your order by clicking on “Edit” in the first step of the payment process.

By clicking on the „Buy Now“ button in the last step of the order process, an order is created for the products placed in the cart and the contract enters into force from that moment. As soon as we receive the order and no later than 48 hours from receipt of the same, we send the customer an automatically generated order confirmation email.

2.2 Contract language

The contract is written in Italian. You can select Italian, English, German, French or Japanese to view the Site in your own language.

2.2 Contract language

The contract is written in Italian. You can select Italian, English, German, French or Japanese to view the Site in your own language.

2.3 Archiving of the contract text

The text of the contract is archived for a period of three years. Once the order process is completed, the customer will receive an email containing a copy of the general terms and conditions. This is the only way they will have access to the text of the contract.

3. End customers, order quantity, technical or typographical errors

YOXOI sells its products to end customers through its Site only for personal use and not for purposes wholly or mainly linked to the entrepreneurial, commercial, craft or professional activity carried out. You can only place orders on this Site in normal quantities for domestic use, which may be subject to limits for certain promotions or products. We reserve the right to refuse or cancel orders that exceed the normal quantities for domestic use. If a product(s) on the Site is listed at an incorrect price due to technical or typographical errors, we will have the right to cancel the respective order(s).

4. Legal rights of the customer

The rights and remedies provided by the legal guarantee apply to the products purchased, without any limitations.

Specifically, if the customer has his own residence or habitual residence in Italy, he has the right to make use of the legal guarantee according to the terms set out in Articles 128 et seq. of the Italian Consumer Code. The seller will be held responsible for defects existing at the time of delivery of the product; if a product has a defect, the consumer can request, at his choice and at no cost to him, the restoration of conformity of the product by repair or replacement (except in the case in which the requested remedy is objectively impossible or excessively burdensome in comparison with the other option) or, in the presence of the conditions set out in Article 130 of the Italian Consumer Code, an appropriate reduction in the price paid or the termination of the contract. The consumer has the right to lodge a complaint and return a defective product within two (2) years of receipt of the product, as long as he has notified the seller of the lack of conformity within two (2) months of its discovery. Until proven otherwise by the seller, it is assumed that the lack of conformity reported within six (6) months from the delivery of the product already existed on that date. From the seventh month following delivery, it is the consumer’s responsibility to prove that the defect found already existed at the time of delivery of the product.

To report a lack of conformity pursuant to Articles 128 et seq. of the Italian Consumer Code, please contact us at the addresses indicated in clause 8.1 above.

5. Liability

YOXOI may be held liable without limitations for damages attributable to wilful misconduct or gross negligence. In the event of slight negligence, YOXOI will be held liable only for reasonably foreseeable damages deriving from any breach of a contractual obligation, the fulfilment of which is essential for the correct execution of the contract and on whose compliance the customer can regularly rely (cardinal obligation).

The above limitations or exclusions of liability do not apply in the event of fraudulent concealment of defects or warranted properties, nor to liability for claims based on product liability law, nor to damages resulting from injury to life, limb or health.

Insofar as YOXOI’s liability is excluded or limited, this also applies to the liability of its employees, representatives and auxiliaries.

6. Privacy Policy

All personal data will be processed strictly confidentially in compliance with current legislation on data protection. For more detailed information on data protection, please see our Privacy Policy. The Privacy Policy is to be considered an integral part of these Terms and Conditions.

7. Governing Law

German law applies, subject to the mandatory provisions of the law in the state in which the customer has his habitual residence. The United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded.

8. Online dispute resolution platform

The European Commission has set up a platform for online dispute resolution, available at the following link http://ec.europa.eu/consumers/odr. YOXOI is neither required nor willing to participate in conciliation procedures before a consumer conciliation centre.

Payment and shipping

Information on shipping, charges and restrictions can be found in the Deliveries section.

1. Payment

All prices relating to the products specified on our Site are already inclusive of VAT.
We offer the following payment methods to ensure convenient and secure purchases:

  • PayPal
  • Stripe

Please note that we carry out a fraud risk assessment, as set out in our Privacy Policy. The result of this assessment could lead to a limitation of payment methods.

2. Retention of Title

The goods remain our property until full payment is made.

Returns

1. Return Policy (60 days)

In addition to the legal right of withdrawal, YOXOI also offers the right to return the goods purchased on its online store.

2. Legal right of withdrawal

The customer has the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires after 14 days from the date on which the customer or a third party, other than the carrier and the designated customer, acquires physical possession of the goods. To exercise the right of withdrawal, the customer is obliged to inform us of his decision to withdraw from this contract by means of an explicit declaration (e.g., letter sent by post or by email). To this end, you can use the attached withdrawal form, but it is not mandatory. To meet the withdrawal conditions, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

YOXOI, Technology Hub of Pordenone – Via Roveredo, 20/b – 33170 – Pordenone – Italy

info@yoxoi.com

2.1 Effects of withdrawal

If the customer withdraws from the contract, all payments made to us will be refunded in full, including any delivery costs (except additional costs incurred where you have chosen an alternative to our standard economy delivery method), without unnecessary delay and no later than 14 days from the day that we have been notified of your decision to withdraw from the contract. These refunds will be made using the same payment method selected by the customer at the time of purchase, unless he has expressly agreed otherwise; in any case, he will not have to incur any costs as a consequence of this refund. The refund can be suspended until receipt of the goods or until the customer demonstrates that he has shipped the goods, whichever is earlier. The customer is asked to return the goods or deliver them to YOXOI without undue delay and in any case no later than 14 days from the day on which he communicated his withdrawal from this contract. The deadline is met if the goods are returned before the 14-day period has expired. The direct cost of returning the goods is at our expense. The customer is held responsible only for the decrease in the value of the purchased goods resulting from their handling other than that necessary to establish their nature, characteristics and functioning.

The goods must be returned to:

YOXOI, c/o L.&T.C. Logistics – Via Venezia, 15 A – 35010 – Perarolo di Vigonza (PD) – Italy

Withdrawal form

Recipient:

YOXOI, c/o L.&T.C. Logistics – Via Venezia, 15 A – 35010 – Perarolo di Vigonza (PD) – Italy

Email: info@yoxoi.com

I/we the undersigned (*) hereby intend to withdraw from the contract stipulated by me/us (*) relating to the purchase of the following products/the provision of the following services:
– Ordered on (*) / received on (*)
– Name of the consumer(s):
– Address of the consumer(s)
– Signature of the consumer(s) (only if the communication is in paper form)
– Date

(*) Strike out as appropriate.

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