Payment and shipping

Information on shipping, charges and restrictions can be found in the Deliveries section.

1. Payment

All prices relating to the products specified on our Site are already inclusive of VAT.
We offer the following payment methods to ensure convenient and secure purchases:

  • PayPal
  • Stripe

Please note that we carry out a fraud risk assessment, as set out in our Privacy Policy. The result of this assessment could lead to a limitation of payment methods.

2. Retention of Title

The goods remain our property until full payment is made.

Returns

1. Return Policy (60 days)

In addition to the legal right of withdrawal, YOXOI also offers the right to return the goods purchased on its online store.

2.1 Effects of withdrawal

If the customer withdraws from the contract, all payments made to us will be refunded in full, including any delivery costs (except additional costs incurred where you have chosen an alternative to our standard economy delivery method), without unnecessary delay and no later than 14 days from the day that we have been notified of your decision to withdraw from the contract. These refunds will be made using the same payment method selected by the customer at the time of purchase, unless he has expressly agreed otherwise; in any case, he will not have to incur any costs as a consequence of this refund. The refund can be suspended until receipt of the goods or until the customer demonstrates that he has shipped the goods, whichever is earlier. The customer is asked to return the goods or deliver them to YOXOI without undue delay and in any case no later than 14 days from the day on which he communicated his withdrawal from this contract. The deadline is met if the goods are returned before the 14-day period has expired. The direct cost of returning the goods is at our expense. The customer is held responsible only for the decrease in the value of the purchased goods resulting from their handling other than that necessary to establish their nature, characteristics and functioning.
The goods must be returned to:
YOXOI, c/o L.&T.C. Logistics – Via Venezia, 15 A – 35010 – Perarolo di Vigonza (PD) – Italy
Withdrawal form
Recipient:
YOXOI, c/o L.&T.C. Logistics – Via Venezia, 15 A – 35010 – Perarolo di Vigonza (PD) – Italy
Email: info@yoxoi.com
I/we the undersigned (*) hereby intend to withdraw from the contract stipulated by me/us (*) relating to the purchase of the following products/the provision of the following services:
– Ordered on (*) / received on (*)
– Name of the consumer(s):
– Address of the consumer(s)
– Signature of the consumer(s) (only if the communication is in paper form)
– Date

(*) Strike out as appropriate.